Delivery Policy for Pro Balustrade

At Pro Balustrade, we strive to provide an efficient and reliable delivery. Our delivery policy ensures that your  products are delivered in a timely manner, while maintaining the highest standards of quality and safety.

  1. Delivery Timeframes

1.1 Single Toughened Glass (8mm & 10mm): For single toughened glass panels with thicknesses of 8mm and 10mm, we aim to complete the manufacturing process and deliver your order within 2 weeks from the date of order placement. We work diligently to ensure prompt delivery without compromising on product quality.

1.2 Laminated Glass: Laminated glass panels require additional time for production due to their complex construction. We endeavour to complete the manufacturing process and deliver laminated glass orders within 4 to 6 weeks from the date of order placement. This timeframe accounts for the careful lamination process that ensures the highest level of safety and durability for your balustrade system.

1.3 Framework: If your order includes framework components, such as handrails or posts, we aim to complete the manufacturing process and deliver these items within 2 to 4 weeks from the date of order placement. 

  1. Delivery Process

2.1 Order Confirmation: Once your order is placed, our team will review and confirm the specifications and details provided. We may reach out to you for any necessary clarifications to ensure accuracy in the manufacturing process.

2.2 Production and Quality Control: Our experienced technicians will carefully craft your glass balustrade components according to the provided specifications. Throughout the manufacturing process, we adhere to stringent quality control measures to ensure that your order meets our high standards of excellence.

2.3 Packaging: This will vary depending on the product ordered. Glass will be delivered on a specialist glass vehicle and will require unloading by yourself. Frameworks will be packaged to ensure they are protected.

2.4 Delivery Arrangements: We collaborate with reliable and trusted delivery partners to ensure the safe and timely delivery of your order. The delivery process will be arranged based on the specific requirements of your location and the size of the order. We will communicate with you regarding the estimated delivery date and any tracking information available.

  1. Communication and Updates

3.1 Order Status Updates: Throughout the manufacturing and delivery process, we will keep you informed about the progress of your order. Our dedicated customer support team will be available to address any queries or concerns you may have regarding your delivery.

  1. Exceptional Circumstances

4.1 Unforeseen Delays: While we make every effort to adhere to the specified delivery timeframes, there may be rare occasions where unforeseen circumstances, such as supplier delays or extreme weather conditions, could impact the delivery schedule. In such instances, we will promptly communicate with you and provide updates on any adjustments to the expected delivery timeframe.

  1. Contact Information

If you have any questions or require further information regarding our delivery policy, please feel free to contact our customer support team. We are here to assist you and ensure that your experience with Pro Balustrade is exceptional.